|
Do you have to have experience to take part in one of your treks?
No. You can ride on all of our treks as a beginner however we do advise that children under 10 years are more suited to a Moke Lake trek if they do not have experience.
Do you provide clothing and equipment?
We have half chaps, gloves, saddlebags, wet weather gear and helmets available, but if you wish to bring your own that’s fine.
What is the minimum age?
4 years. We advise the Moke Lake Trek for the younger children. We have some ponies which are ideal for this.
Can you bring large items (such as large camera or video equipment)?
This is not ideal as it may be awkward for you if you wish to pick up the pace on the trek. If you have a backpack this may make it a little easier but please ask at the time of booking if you are unsure.
What facilities are available at Ben Lomond Station?
We have parking and toilet facilities available and a place to store items if you do not wish to take them on the trek. We do not have a café or other canteen facilities so it is advised to eat before you arrive and bring some small snacks with you.
I am an experienced rider and I would like to be in a similar group, is this possible?
Yes. You need to let us know on the phone or via email when booking and we will ensure that you are in a suitable group. We want everyone to get the best experience from each trek as possible. Please also make sure that you let the trek guide know on the day.
I wish to book a trek where it is just my family on the trek, is this possible?
Yes. You need to book this at least 48 hours in advance so that we can ensure we have a trek guide free but this will not be a problem. It is usally a minimum of 2 people for private treks. please contact us for more detailed information.
Is there a maximum weight for the horses to carry?
Our max weight is 110kg as we have some large horses, however if there is more than one person in your group over 95kg’s please let us know at the time of booking.
What do I need to bring with me?
Water, Long Trousers, Covered Shoes, Camera, Sunscreen, Snacks and a good sense of humour!
How do you get there?
Please see the map on the "contact us" - page if you wish to drive yourself. We also will pick up from anywhere in Central Queenstown (within a 5 km drive from the centre). Our main pick up point is The Station Building which is on the corner of Shotover and Camp Street.
Will you pick me up from my hotel/accommodation?
Yes, as long as it is within a 5km drive of the centre of Queenstown. For larger groups we will travel further to pick up so please mention this at the time of booking.
Is it safe?
Yes! All of our guides are fully trained and are well aware of any safety procedures in the event of an accident. However we have an impeccable safety record.
What if the Trek is cancelled/Will I get a refund?
If we have to cancel a trek due to bad weather (or for any other reason) then yes you will receive a full refund if you do not wish to simply change the booking for another day. If you have booked and you cannot make the trek, you need to give us at least 4 hours’ notice otherwise you will still be liable to pay for the trek
|
|
